Welcome to our shop.
These Terms of Service (“Terms”) govern your access to and use of the website, including any content, features, products, services, and purchases made through the website.
Throughout these Terms, “we,” “us,” and “our” refer to the operator of this website, and “you” or “your” refers to the person accessing the website or purchasing products from us.
By accessing our website, creating an account, or placing an order, you agree to these Terms together with our:
Privacy Policy
Shipping Policy
Returns & Refunds Policy
Billing Terms & Conditions
Please read these Terms carefully before using our website.
If you do not agree with these Terms, please do not use our website or services.
1. ONLINE STORE TERMS
You may use this website only for lawful purposes.
By placing an order through us, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You may not use our website, products, services, or content:
For any unlawful or unauthorized purpose
To violate applicable laws or regulations
To infringe intellectual property rights
To interfere with the security or operation of the website
To transmit viruses, malware, or other harmful code
To engage in fraudulent or deceptive conduct
We may restrict or terminate access to our website when reasonably necessary because of fraud, abuse, unlawful activity, security threats, or a material violation of these Terms.
2. OUR PRODUCTS
It offers home, seasonal, garden, and decorative products through our website.
We make reasonable efforts to accurately present:
Product descriptions
Dimensions
Materials
Colors
Features
Product photographs
Pricing
Availability
However, minor variations may occur.
In particular, many pieces may include hand-finished, painted, distressed, textured, assembled, or naturally varied components.
As a result, slight differences may occur in:
Color
Texture
Distressing
Brushwork
Wood grain
Surface finish
Decorative placement
Other handcrafted or naturally occurring characteristics
These subtle differences are generally part of the individual character of the product and are not necessarily defects.
This does not limit your rights where a product is materially different from its description, damaged, defective, or incorrect.
3. ORIGINAL DESIGNS & INTELLECTUAL PROPERTY
We invests significant time and creative effort in developing distinctive products and collections.
Unless otherwise stated, the content available through our website—including product concepts, original designs, product names, photographs, graphics, illustrations, written content, website layouts, logos, branding, and other creative materials—is owned by us or used under appropriate authorization.
Such materials may be protected by applicable:
Copyright laws
Trademark laws
Design rights
Trade dress laws
Other intellectual property laws
to the extent such protection applies.
You may access and use the website for personal, non-commercial shopping purposes.
Without our prior written permission, you may not:
Reproduce our product photographs for commercial use
Copy or republish our written product descriptions
Use our branding or logos
Reproduce protected graphic designs
Use our content to advertise competing products
Misrepresent another product as an authentic our product
Remove copyright, trademark, or ownership notices
Use our website content for unauthorized commercial purposes
Nothing in these Terms transfers ownership of any intellectual property to you.
4. PRODUCT AVAILABILITY
Certain products may be available in limited quantities.
We reserve the right to:
Limit purchase quantities
Discontinue products
Update product designs
Modify product specifications
Restrict sales where reasonably necessary
without prior notice, subject to applicable law.
Adding a product to your shopping cart does not guarantee availability.
If an item becomes unavailable after you place an order, we will contact you and provide an appropriate option, which may include cancellation and refund of the affected item.
5. PRICES
Product prices may change from time to time.
The applicable price for your order will generally be the price displayed and accepted during checkout.
We make reasonable efforts to ensure pricing information is accurate.
If an obvious pricing, technical, or display error occurs, we may contact you before fulfillment to:
Confirm the order at the correct price, or
Cancel the affected item and issue an applicable refund.
Further information about payment and billing is available in our Billing Terms & Conditions.
6. ORDERS
When you place an order through us, you are responsible for providing accurate and complete:
Contact information
Billing information
Shipping information
Payment information
After placing your order, you will normally receive an order confirmation email.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has already entered fulfillment or shipment.
We may review, decline, limit, or cancel an order when reasonably necessary, including in cases involving:
Payment authorization failure
Suspected fraud
Unusual order activity
Incorrect product or pricing information
Inventory issues
Fulfillment limitations
Incorrect or incomplete customer information
Orders apparently intended for unauthorized resale
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
7. PAYMENT
Payment is required when an order is placed.
Available payment methods will be displayed during checkout.
Payment processing may be handled by third-party payment providers.
We generally do not directly store complete credit or debit card information when payment transactions are processed through authorized payment providers.
Additional payment terms are available in our Billing Terms & Conditions.
8. SHIPPING & DELIVERY
Orders are subject to our Shipping Policy.
Processing and delivery estimates shown on our website are estimates and may be affected by factors outside our reasonable control, including:
Customs processing
Carrier delays
Severe weather
Public holidays
Remote delivery locations
High seasonal shipping volume
Depending on the product, destination, and fulfillment location, orders may be shipped domestically or internationally.
Tracking information will normally be provided after an order has been dispatched.
For complete information regarding:
Processing times
Shipping estimates
International delivery
Tracking
Lost packages
Delivery issues
please review our Shipping Policy.
9. RETURNS & REFUNDS
Eligible returns may be requested within 30 days of delivery, subject to the conditions described in our Returns & Refunds Policy.
Different rules may apply depending on whether the return relates to:
Change of mind
Damage
Defect
Incorrect product
Fulfillment error
For change-of-mind returns, customers are generally responsible for return shipping.
Where an item arrives damaged, defective, incorrect, or there has been a verified fulfillment error, we will review the circumstances and provide an appropriate resolution.
For complete details, please review our Returns & Refunds Policy.
10. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible
We will make reasonable efforts to accommodate the request before the order enters fulfillment or shipment.
However, we cannot guarantee that an order can be changed or cancelled once processing has begun.
If an order has already shipped, the applicable return procedure will apply after delivery.
11. CUSTOMER ACCOUNTS
If you create an account on our website, you are responsible for:
Maintaining the confidentiality of your login information
Providing accurate account information
Keeping your account details up to date
Activities conducted through your account
Please contact us promptly if you believe your account has been accessed without authorization.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention, or material violations of these Terms.
12. REVIEWS, COMMENTS & CUSTOMER CONTENT
You may have the opportunity to submit:
Reviews
Comments
Photographs
Feedback
Testimonials
Other content
You retain ownership of content you create.
However, when you voluntarily submit content for publication on our website or social channels, you grant a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and format that content for purposes reasonably connected with:
Customer reviews
Product presentation
Website content
Brand communications
Marketing and promotional materials
subject to applicable law and our Privacy Policy.
We will not claim ownership of your original content merely because you submit it to us.
You agree not to submit content that:
Is false or misleading
Infringes intellectual property rights
Violates privacy rights
Is defamatory or unlawful
Contains malicious software
Includes unauthorized personal information about another person
We may remove content that violates these Terms or applicable law.
13. THIRD-PARTY TOOLS & SERVICES
Our website may use or provide access to third-party services, including:
Payment providers
Shipping services
Analytics tools
Advertising services
Customer support tools
Review platforms
Social media services
These services may be governed by their own terms and privacy policies.
We are not responsible for the independent practices of third parties that we do not control.
Your use of third-party services may therefore be subject to additional terms.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
These links may be provided for convenience or additional information.
It does not control third-party websites and is not responsible for their:
Content
Security
Privacy practices
Products
Services
You should review the applicable terms and privacy policies before interacting with third-party websites.
15. PERSONAL INFORMATION
Your submission and our processing of personal information are governed by our Privacy Policy.
Our Privacy Policy explains:
What personal information we collect
How we use information
Cookies and advertising technologies
Data sharing
Privacy rights
Data security
How to contact us regarding privacy matters
16. ERRORS & INACCURACIES
We make reasonable efforts to maintain accurate website information.
However, occasional errors may occur involving:
Product descriptions
Pricing
Promotions
Availability
Shipping information
Product specifications
Website content
If we discover a material error affecting an order, we may contact you and provide an appropriate option, including correction or cancellation where necessary.
Nothing in this section allows us to disregard mandatory consumer rights or obligations under applicable law.
17. PROHIBITED USES
You may not use the website or its content:
For unlawful purposes
To commit fraud
To infringe intellectual property rights
To harass, threaten, abuse, or unlawfully discriminate against others
To submit intentionally false or misleading information
To transmit malicious software
To attempt unauthorized access to systems or accounts
To interfere with website security
To scrape, harvest, or collect personal information unlawfully
To impersonate another person
To conduct unauthorized commercial exploitation of our content
To facilitate counterfeit or misleading representations of products
We may take reasonable action against activity that violates these Terms.
18. WEBSITE AVAILABILITY
We work to keep our website and services available and functioning properly.
However, we cannot guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable because of:
Maintenance
Technical problems
Security issues
Network failures
Third-party service interruptions
Events beyond our reasonable control
We may modify, suspend, or discontinue parts of the website where reasonably necessary.
19. DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, the website and its online functionality are provided on an “as available” basis.
We do not guarantee that:
Website access will always be uninterrupted
Every technical error will be immediately corrected
Third-party services will always remain available
However, nothing in these Terms excludes any warranty, guarantee, consumer right, or legal obligation that cannot lawfully be excluded.
Product rights and remedies relating to damaged, defective, incorrect, or materially misdescribed goods remain subject to applicable law and our relevant policies.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, it will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
In particular, nothing in these Terms is intended to limit mandatory consumer protection rights available under applicable law.
21. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from:
Your unlawful use of the website
Your material breach of these Terms
Your infringement of another person's rights
This provision does not apply to losses caused by own unlawful conduct or to liability that cannot legally be excluded.
22. TERMINATION OR SUSPENSION
These Terms remain effective while you use our website or services.
You may stop using the website at any time.
We may suspend or terminate access to certain services where reasonably necessary because of:
Fraud
Security threats
Illegal activity
Abuse
Serious or repeated violations of these Terms
Termination does not affect rights or obligations that arose before termination.
23. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.
If it cannot be enforced, it will be treated as separate from the remaining Terms.
The remaining provisions will continue in effect.
24. NO WAIVER
If we does not immediately exercise or enforce a right under these Terms, that does not mean we waive that right.
A waiver of one provision or violation does not automatically constitute a waiver of another.
25. ENTIRE AGREEMENT
These Terms, together with our applicable policies, constitute the agreement governing your use of our website and purchases through us.
Relevant policies include:
Billing Terms & Conditions
Shipping Policy
Returns & Refunds Policy
Privacy Policy
Where a specific policy addresses a particular issue in greater detail, that specific policy will generally apply to that subject.
26. GOVERNING LAW
These Terms and your use of the website are governed by the laws of Hong Kong, without prejudice to any mandatory consumer protection rights that may apply under the laws of your country, state, province, or place of residence.
Any dispute arising from these Terms will be handled in accordance with applicable law and any mandatory jurisdictional rights available to consumers.
27. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in:
Our services
Business practices
Website functionality
Policies
Applicable laws or regulations
When changes are made, we will update the Last Updated date at the top of this page.
Where required by applicable law, we may provide additional notice regarding material changes.
The Terms applicable at the time an order is placed will generally govern that transaction.
28. CUSTOMER SUPPORT & COMPLAINTS
If you have a concern regarding:
An order
Product
Payment
Shipment
Return
Refund
Website issue
please contact our customer support team.